Travel Terms & Conditions

Taxica AB
Organization Number: 559225-7777
Stambanevägen 111, 141 39 Huddinge
Phone: 08–20 20 20

Introduction

At Taxica AB, we aim to be Sweden’s top choice in taxi services — combining reliability, outstanding quality, and availability. We strive to deliver more than just transportation; our mission is to consistently exceed expectations and be a trusted part of everyday life.

These travel terms are here to clarify our services and outline the responsibilities we take as your provider — as well as what we expect in return from you as our customer.

Booking a Trip

You can book a ride with Taxica AB through our mobile app (available for Android and iOS), our website, via email, or by calling us directly at 08–20 20 20. Bookings made through the app, website, or SMS will receive a confirmation. If anything looks incorrect, please contact our switchboard immediately.

If Your Taxi Doesn’t Arrive

Should your taxi fail to arrive as scheduled, please call us immediately at 08–20 20 20. Having your booking reference handy will help us assist you more efficiently.

Luggage

Our drivers are happy to help you with loading and unloading luggage. However, it's your responsibility to ensure that all items are placed in the vehicle and removed upon arrival. Always double-check for personal belongings such as wallets, phones, and bags.

If you realize you’ve left something behind, contact us during office hours at 08–20 20 20. If you find an item that isn’t yours, please notify the driver right away. Unclaimed items not promptly retrieved will be handed over to the police.

Pricing

If your trip isn’t based on a fixed fare agreement, the current Taxica AB meter rates apply. Our rates are clearly displayed in our vehicles and on our website.

You may request a fixed price when booking or directly from the driver before departure. Fixed fares are calculated based on estimated duration and route. Waiting time is not included in fixed prices and is charged separately from the time the car reaches the pickup location.

For fixed-price journeys with stopovers, around 3 minutes of waiting time is included per stop. Our taxis cannot wait beyond that. It’s your responsibility to ensure all passengers are ready on time.

Payment

We accept major credit and debit cards, as well as cash in SEK. You may also apply for an account with us — for personal or business use — and be billed via invoice, subject to credit approval.

You are always entitled to receive a payment receipt.

Complaints

If you’re dissatisfied with any aspect of your journey or our service, please contact our customer service at 08–20 20 20 or send us an email. We recommend submitting your complaint as soon as possible, and no later than 15 days after the ride (or scheduled ride date).

We aim to respond within 5 business days, although complex cases may require more time.

Liability & Compensation

If you experience an incident resulting in damage during your ride, you may be entitled to compensation depending on the nature of the incident. Please contact Taxica AB as soon as possible, and no later than 15 days from the event.

For personal injury or property damage, the Swedish Traffic Damage Act (1975:1410) applies, and compensation is generally provided via the vehicle’s insurance. We’re happy to help guide you to the appropriate insurer.

If the damage isn’t covered by insurance but occurred due to our negligence, compensation may still be applicable. Taxica AB’s liability is limited to direct damages only — we are not liable for indirect losses such as loss of income.

The maximum compensation for property damage is one (1) price base amount. For pure economic loss, the cap is ten (10) percent of the current price base amount.

We are not liable for delays or service failures caused by external events beyond our control, such as government action, strikes, fuel shortages, technical issues, weather conditions, or other unforeseen circumstances.

Customer Duty to Minimize Loss

As a customer, you are expected to take reasonable steps to limit any potential damage. We will not compensate for losses that could have been reasonably avoided.

Insurance

All vehicles operated by Taxica AB are covered by traffic insurance in accordance with Swedish law, which includes protection for passengers and their belongings. We also hold additional liability coverage.

Personal Data

We process personal data in accordance with our Privacy Policy, available on our website.

Dispute Resolution

If you're unsatisfied with how your matter was handled, you may contact the Swedish National Board for Consumer Disputes (ARN):

Allmänna Reklamationsnämnden
Kungsholmstorg 5
Box 174, 101 23 Stockholm
Phone: 08–508 860 00
www.arn.se