{"id":6858,"date":"2025-05-13T22:14:10","date_gmt":"2025-05-13T22:14:10","guid":{"rendered":"https:\/\/portal.taxica.se\/?page_id=6858"},"modified":"2025-05-13T22:27:38","modified_gmt":"2025-05-13T22:27:38","slug":"terms","status":"publish","type":"page","link":"https:\/\/portal.taxica.se\/index.php\/terms\/","title":{"rendered":"Terms"},"content":{"rendered":"\t\t
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Travel Terms & Conditions<\/h1>\r\n\r\n

Taxica AB<\/strong>
\r\nOrganization Number: 559225-7777
\r\nStambanev\u00e4gen 111, 141 39 Huddinge
\r\nPhone: 08\u201320 20 20<\/p>\r\n\r\n

Introduction<\/h2>\r\n\r\n

\r\nAt Taxica AB, we aim to be Sweden\u2019s top choice in taxi services \u2014 combining reliability, outstanding quality, and availability. We strive to deliver more than just transportation; our mission is to consistently exceed expectations and be a trusted part of everyday life.\r\n<\/p>\r\n\r\n

\r\nThese travel terms are here to clarify our services and outline the responsibilities we take as your provider \u2014 as well as what we expect in return from you as our customer.\r\n<\/p>\r\n\r\n
\r\n

Booking a Trip<\/h2>\r\n\r\n

\r\nYou can book a ride with Taxica AB through our mobile app (available for Android and iOS), our website, via email, or by calling us directly at 08\u201320 20 20<\/strong>. Bookings made through the app, website, or SMS will receive a confirmation. If anything looks incorrect, please contact our switchboard immediately.\r\n<\/p>\r\n\r\n
\r\n

If Your Taxi Doesn\u2019t Arrive<\/h2>\r\n\r\n

\r\nShould your taxi fail to arrive as scheduled, please call us immediately at 08\u201320 20 20<\/strong>. Having your booking reference handy will help us assist you more efficiently.\r\n<\/p>\r\n\r\n
\r\n

Luggage<\/h2>\r\n\r\n

\r\nOur drivers are happy to help you with loading and unloading luggage. However, it's your responsibility to ensure that all items are placed in the vehicle and removed upon arrival. Always double-check for personal belongings such as wallets, phones, and bags.\r\n<\/p>\r\n\r\n

\r\nIf you realize you\u2019ve left something behind, contact us during office hours at 08\u201320 20 20<\/strong>. If you find an item that isn\u2019t yours, please notify the driver right away. Unclaimed items not promptly retrieved will be handed over to the police.\r\n<\/p>\r\n\r\n
\r\n

Pricing<\/h2>\r\n\r\n

\r\nIf your trip isn\u2019t based on a fixed fare agreement, the current Taxica AB meter rates apply. Our rates are clearly displayed in our vehicles and on our website.\r\n<\/p>\r\n\r\n

\r\nYou may request a fixed price when booking or directly from the driver before departure. Fixed fares are calculated based on estimated duration and route. Waiting time is not included in fixed prices and is charged separately from the time the car reaches the pickup location.\r\n<\/p>\r\n\r\n

\r\nFor fixed-price journeys with stopovers, around 3 minutes of waiting time is included per stop. Our taxis cannot wait beyond that. It\u2019s your responsibility to ensure all passengers are ready on time.\r\n<\/p>\r\n\r\n
\r\n

Payment<\/h2>\r\n\r\n

\r\nWe accept major credit and debit cards, as well as cash in SEK. You may also apply for an account with us \u2014 for personal or business use \u2014 and be billed via invoice, subject to credit approval.\r\n<\/p>\r\n\r\n

\r\nYou are always entitled to receive a payment receipt.\r\n<\/p>\r\n\r\n
\r\n

Complaints<\/h2>\r\n\r\n

\r\nIf you\u2019re dissatisfied with any aspect of your journey or our service, please contact our customer service at 08\u201320 20 20<\/strong> or send us an email. We recommend submitting your complaint as soon as possible, and no later than 15 days after the ride (or scheduled ride date).\r\n<\/p>\r\n\r\n

\r\nWe aim to respond within 5 business days, although complex cases may require more time.\r\n<\/p>\r\n\r\n
\r\n

Liability & Compensation<\/h2>\r\n\r\n

\r\nIf you experience an incident resulting in damage during your ride, you may be entitled to compensation depending on the nature of the incident. Please contact Taxica AB as soon as possible, and no later than 15 days from the event.\r\n<\/p>\r\n\r\n

\r\nFor personal injury or property damage, the Swedish Traffic Damage Act (1975:1410)<\/strong> applies, and compensation is generally provided via the vehicle\u2019s insurance. We\u2019re happy to help guide you to the appropriate insurer.\r\n<\/p>\r\n\r\n

\r\nIf the damage isn\u2019t covered by insurance but occurred due to our negligence, compensation may still be applicable. Taxica AB\u2019s liability is limited to direct damages only \u2014 we are not liable for indirect losses such as loss of income.\r\n<\/p>\r\n\r\n

\r\nThe maximum compensation for property damage is one (1) price base amount. For pure economic loss, the cap is ten (10) percent of the current price base amount.\r\n<\/p>\r\n\r\n

\r\nWe are not liable for delays or service failures caused by external events beyond our control, such as government action, strikes, fuel shortages, technical issues, weather conditions, or other unforeseen circumstances.\r\n<\/p>\r\n\r\n
\r\n

Customer Duty to Minimize Loss<\/h2>\r\n\r\n

\r\nAs a customer, you are expected to take reasonable steps to limit any potential damage. We will not compensate for losses that could have been reasonably avoided.\r\n<\/p>\r\n\r\n
\r\n

Insurance<\/h2>\r\n\r\n

\r\nAll vehicles operated by Taxica AB are covered by traffic insurance in accordance with Swedish law, which includes protection for passengers and their belongings. We also hold additional liability coverage.\r\n<\/p>\r\n\r\n
\r\n

Personal Data<\/h2>\r\n\r\n

\r\nWe process personal data in accordance with our Privacy Policy<\/a>, available on our website.\r\n<\/p>\r\n\r\n
\r\n

Dispute Resolution<\/h2>\r\n\r\n

\r\nIf you're unsatisfied with how your matter was handled, you may contact the Swedish National Board for Consumer Disputes (ARN)<\/strong>:<\/p>\r\n\r\n

\r\nAllm\u00e4nna Reklamationsn\u00e4mnden
\r\nKungsholmstorg 5
\r\nBox 174, 101 23 Stockholm
\r\nPhone: 08\u2013508 860 00
\r\nwww.arn.se<\/a>\r\n<\/p>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Travel Terms & Conditions Taxica AB Organization Number: 559225-7777 Stambanev\u00e4gen 111, 141 39 Huddinge Phone: 08\u201320 20 20 Introduction At Taxica AB, we aim to be Sweden\u2019s top choice in taxi services \u2014 combining reliability, outstanding quality, and availability. 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